TERMS & CONDITIONS

CUSTOMER CARE

Welcome to E-Bike Officials. These Terms & Conditions govern your use of our website and your purchase of products from us. By accessing our website or placing an order, you agree to these Terms & Conditions

General

E-Bike Officials is an online store offering electric bikes, accessories, and related products for sale to customers in selected markets worldwide.

By using this website, you confirm that you are at least the age of majority in your place of residence, or that you are using this website with the involvement and permission of a parent or legal guardian.

Website Use

You agree to use this website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the website.

You must not:

use this website for unlawful, fraudulent, or misleading purposes
attempt to interfere with the security or performance of the website
introduce viruses, malware, or harmful code
attempt to gain unauthorized access to our systems or data
copy, reproduce, or exploit website content without our written permission

Product Information

We make every effort to ensure that product descriptions, specifications, images, pricing, and other content on our website are accurate and up to date. However, we do not guarantee that all information is always complete, current, or error-free. Product colours and appearance may vary slightly depending on screen settings, photography, and manufacturing updates. We reserve the right to correct errors, update information, or change product details at any time without prior notice.

Orders

When you place an order through our website, you are making an offer to purchase products subject to these Terms & Conditions.

All orders are subject to acceptance and availability. We reserve the right to refuse, limit, or cancel any order at our discretion, including where we suspect fraud, unauthorized activity, stock issues, pricing errors, or misuse of promotions. An order confirmation email does not guarantee acceptance. Your order is accepted once it has been processed and dispatched.

Pricing and Currency

All prices displayed on our website are in USD Currency unless otherwise stated.

We reserve the right to change prices at any time without notice. If a pricing error occurs, we may cancel the affected order and issue a refund if payment has already been taken.

Customers are responsible for checking the currency used on the website before placing an order. Exchange rates and foreign transaction fees charged by banks or payment providers are outside our control.

Pricing and Currency

All prices displayed on our website are in USD Currency unless otherwise stated.

We reserve the right to change prices at any time without notice. If a pricing error occurs, we may cancel the affected order and issue a refund if payment has already been taken.

Payment

We accept payment through the payment methods displayed at checkout.

By placing an order, you confirm that:

the payment information provided is accurate and complete
you are authorized to use the payment method selected
you will honor all charges incurred in connection with your order

If payment is declined, flagged for verification, or cannot be processed, your order may be delayed or cancelled.

Shipping and Delivery

We ship to selected international markets. Shipping availability may vary depending on the product, destination, warehouse location, customs requirements, and carrier limitations.

Estimated shipping or delivery timeframes shown on our website are estimates only and are not guaranteed. We will make reasonable efforts to ship within any stated timeframe. If no shipping timeframe is stated, orders are generally expected to ship within 30 days where applicable under relevant law.

If we become aware of a significant delay, we may contact you using the information provided at checkout and, where required by law, offer the option to agree to the delay or cancel the unshipped order.

Shipping charges are calculated at checkout unless otherwise stated. Customs duties, import taxes, VAT, clearance fees, and local charges for international orders are the responsibility of the customer unless otherwise stated.

Risk and Title

Risk of loss or damage to products passes to the customer upon delivery to the shipping address provided at checkout, unless otherwise required by applicable law.

Ownership of the goods remains with E-Bike Officials until full payment has been received and cleared.

Returns, Refunds, and Exchanges

Our Returns, Refunds, and Exchanges Policy forms part of these Terms & Conditions.

Nothing in these Terms & Conditions limits or excludes any rights you may have under applicable consumer law.

Where products are faulty, damaged, not as described, or do not meet applicable consumer guarantees, customers may be entitled to a repair, replacement, or refund in accordance with applicable law and our posted policy.

Change-of-mind returns and exchanges are only available in accordance with our published Returns & Exchanges Policy.

Consumer Rights

If you purchase from us as a consumer and your purchase is covered by applicable consumer law, including the New Zealand Consumer Guarantees Act where relevant, your rights under that law apply in addition to these Terms & Conditions.

Nothing in these Terms & Conditions is intended to exclude, restrict, or override any mandatory rights or remedies that cannot lawfully be excluded.

Product Use and Rider Responsibility

Customers are responsible for ensuring that the use of any e-bike purchased from us complies with the laws, regulations, and road-use requirements in their country, state, or region.

It is the customer’s responsibility to:

confirm whether the product is legal for their intended use
follow all applicable traffic, road, and safety laws
wear any required safety gear
use the product only for its intended purpose
maintain the product appropriately

We are not responsible for unlawful use, misuse, unauthorized modifications, improper assembly, or use contrary to product instructions.

Warranties

Any manufacturer’s warranty or store warranty offered with a product will be stated on the relevant product page or supplied with the product where applicable.

Warranty coverage does not apply to:

normal wear and tear
misuse, abuse, or neglect
accidental damage
unauthorized repairs or modifications
improper assembly, storage, charging, or maintenance
damage caused by failure to follow instructions

Warranty rights are in addition to any rights available under applicable law.

Limitation of Liability

To the maximum extent permitted by law, E-Bike Officials is not liable for any indirect, incidental, special, or consequential loss arising from your use of this website or your purchase or use of any product.

To the extent permitted by law, our total liability in relation to any claim arising from a product or order is limited to the amount paid for that product or order.

Nothing in these Terms & Conditions excludes liability that cannot lawfully be excluded, including liability under applicable consumer protection laws.

Third-Party Links

Our website may contain links to third-party websites or services. These links are provided for convenience only. We are not responsible for the content, policies, or practices of third-party websites.

Indemnity

You agree to indemnify and hold harmless E-Bike Officials, its directors, employees, contractors, and affiliates from any claim, liability, damage, loss, or expense arising from your breach of these Terms & Conditions, misuse of our products, or violation of any law or third-party right.

Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

Governing Law

These Terms & Conditions are governed by the laws of New Zealand, unless mandatory laws in the customer’s country, state, or region apply and cannot lawfully be excluded.

Any disputes arising in connection with these Terms & Conditions will be subject to the jurisdiction of the courts of New Zealand, unless otherwise required by applicable law.

Changes to These Terms

We reserve the right to update or revise these Terms & Conditions at any time by publishing the updated version on our website.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms & Conditions.

Payment methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments

Contact Us

If you have any questions about these Terms & Conditions, please contact us at:

E-Bike Officials
Email: customerservice@ebikeofficials.store
Website: www.ebikeofficial.store