1. Order Cancellations
Orders may be cancelled for a full refund if the order has not yet been processed or dispatched.
If your order has already been dispatched, it will be treated under our return policy below.
2. Faulty, Damaged, or Incorrect Items
If your item arrives faulty, damaged, or not as described, please contact us within 48 hours of delivery at [your email address] with:
Once assessed, we will provide an appropriate remedy, which may include a repair, replacement, parts replacement, or refund, depending on the issue and as required under applicable consumer law.
3. Change of Mind Returns
We understand that purchasing an e-bike online is a big decision. If you change your mind, we may accept a return within 14 days of delivery, provided that the item:
is unused and unassembled
has not been ridden
is in original packaging
includes all accessories, manuals, charger, keys, tools, and parts
is returned in resalable condition
Change-of-mind returns must be approved by us before being sent back.
Please note:
